🛡️ Privacy Policy

Welcome to ShowOps. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, process, and protect your information when you use our SaaS operations platform.

1. Information We Collect

We collect personal information that you provide directly to us when creating a client workspace or staff account. This includes:

• Account Information: Name, email address, password, role, and mobile phone number.
• Operations Data: Active task checklists, event schedules, staff rotas, communication logs, and real-time chat messages.
• Technical Data: IP addresses, browser types, session durations, device identifiers, and platform logs.

2. How We Use Your Data

We use your personal data to power the ShowOps application and support event management services:

• To authenticate your identity and permit secure login checks.
• To coordinate shift schedules, rotas, and assignment notices.
• To transmit real-time chat channel operational logs among floor teams.
• To analyze overall system performance metrics and prevent security breaches.

3. Tight Data Security & Encryption

We implement industry-standard encryption protocols (HTTPS/TLS) for data in transit and AES-256 for data at rest. Access to operational event data is strictly scoped and isolated using isolated database constraints.

4. Third-Party Sharing

We do not sell, trade, or rent your personal operational records to third-party advertising companies. Data is only shared with approved subprocessors essential to hosting (e.g., cloud storage providers) or as required by law.

5. Your Data Rights

Depending on your location (including the UK and EEA), you have the right to request access to, correction of, or erasure of your personal operational logs. Organisers can request full workspace archive deletions through the platform support.